Contact Us
Basic Settings
Dial-up Settings
Program Settings
Access Numbers
FAQ
Troubleshooting
Domain Services


 

 

 

 
Frequently Asked Questions

Email Account

  1. How to setup email account for Outlook Express?
  2. My email got rejected when I tried to send email?
  3. I can't view any attachments under Outlook Express.
  4. I can receive email but can't send.

Internet Access

  1. How do I renew the dial-up account?
  2. How do I verify that the Speed Maximizer is enabled on my computer?

Email Account
  1. How to setup email account for Outlook Express?
    Go to Outlook Express Quick Email Setup for easy setup.

  2. How do I change my Password?
    Simply Email us at:
    With the username or email address you want to change.
    or use our Change Password Request Form

    Example :
    Username/Email address : bobsmith
    Current Password : 12345
    New Password : 54321

  3. How do I check my Email away from home?
    Go to http://webmail.lanset.com/
    Then login with your username and password (remember no @lanset.com on the user name.)

  4. How to add additional Lanset email accounts?
    Please E-Mail Us At: for Additional E-Mail Accounts.
    Please include the new email address and password.
    Note: Passwords can only contain letters or numbers, any other character will be left out. All email addresses and passwords are in lowercase.

  5. How do I get my server information?
    Your Server information is the following (All lower case):
    Incoming (POP3) mail server : pop3.lanset.com
    Outgoing (SMTP) mail server : smtp.lanset.com

  6. My email got rejected when I tried to send email?
    You'll need to enable the authentication for SMTP (outgoing mail).
    Please click here for instruction.

  7. I can't view any attachments under Outlook Express.
    Go under "Tools," "Options," and then the "Security" tab.
    Uncheck the box that says "Do not allow attachments to be saved or opened that could potentially be a virus"
    Click "Ok" and return to your Inbox, your attachments should be back to normal now.
  8. I can receive email but can't send.
    Your internet provider maybe blocking port 25 (outgoing mail).
    Please click here for information.

Internet Access

  1. How do I find a local dial-up number?
    In order to look up other Local Dial in numbers, go to our Website, http://www.lanset.net/access.htm
    Enter your Area Code and Prefix then click "Look it up"

    Example :
    if your phone number is 916 555-1212
    then enter 916 for the area code
    and 555 for the Prefix.

    Choose the city, or area closest to you and it will show you ALL of the dial in numbers for the surrounding area.

  2. How do I change my local dial-up number?
    In order to change your dial in number, go to our Website, http://support.lanset.net/pages/change.html
    Choose your operating system (Windows 3.x,95,98,NT, Macintosh OS 7.5x-8.x) and choose the program you use to dial into Lanset. It will show you how to change your dial in number.
    CHECK WITH THE OPERATOR BEFORE DIALING ANY NUMBER TO ENSURE IT IS LOCAL.

  3. How do I stop getting disconnected?
    Check your settings in Your Control Panel, specifically Modems & Internet/Internet Options. You're looking for an option that says "disconnect if idle for more than XX minutes. If It's Checked, Simply Uncheck it.

  4. How do I disconnect from the Internet?
    Windows: In your lower right hand corner you SHOULD have an icon that looks like two computer monitors, double click it then click the Disconnect button
    Macintosh : Go back to your dialer (PPP, Remote Access, FreePPP, Config PPP, etc & press the Disconnect button.

  5. How do I renew the dial-up account?
    Please go to https://secure.lanset.net/renewals/lata1.htm or email us at

  6. How do I verify that the Speed Maximizer is enabled on my computer?
    To verify the Speed Maximizer, click here.